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Masterclass

Strategic Crisis Management, Incorporating Security and Major Emergency Response

23rd - 27th June, 2025
Hotel Sofitel, Dubai - UAE
Event Highlights
  • Expert Masterclass
  • Exclusive Resources
  • Live Q&A Session
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COURSE OVERVIEW

Strengthen Your Organization’s Crisis Response Framework

In today’s unpredictable world, crisis management is key to protecting business continuity and reputation. This course equips leaders with tools and strategies for effectively responding to cyberattacks or disasters. It emphasizes authentic leadership to guide teams through uncertainty and adversity. Participants will gain insights into decision making, crisis communication, and emergency response.
This training course will cover:
  • Critical Areas of Emergency Response
  • Five Levels of Leadership
  • Fourteen Key Characteristics of an Effective Crisis Leader
  • Avoiding Leadership Pitfalls
  • Strategic Decision Making
  • Human Factor Analysis
LEARNING OBJECTIVES
By the end of this training course, participants will be able to:
  • Develop a deep understanding of how to identify, assess, and respond to crisis situations strategically.
  • Formulate strategies to ensure both you and your team respond quickly, efficiently, and effectively in times of crisis.
  • Recognize harmful leadership habits & apply success-driven behaviors.
  • Apply the five major functional areas of Incident Command Systems (ICS) for efficient crisis management and coordination.
  • Plan for more effective and rewarding multi-agency exercises to strengthen crossorganizational crisis response.
  • Boost leadership performance under pressure with proven techniques.
TRAINING METHODOLOGY

Hands-On Training for High-Stakes Situations

Group Discussions

Peer learning to share insights and solutions.

Case Studies

Real-life examples to apply lessons and best practices.

Workshops & Role Playing

Simulated crises to build decision making and leadership skills.

Self-Assessments & Practical Tools

Tools and templates for immediate application in crisis management.

Crisis Communication Simulations

Exercises to refine communication under pressure.

Masterclass introduction

Build Resilience. Lead with Confidence.

This course significantly enhances your organization’s crisis management capabilities. It enables faster and more effective responses, minimizing disruption and damage. Leaders will be equipped to make better, more strategic decisions under pressure, while strengthening team coordination and communication. By avoiding common leadership pitfalls, your organization can reduce risks and ensure smoother crisis navigation. The course also supports robust recovery planning, helping maintain business continuity and boosting overall employee confidence in the process.
This course will provide significant personal benefits, including:
  • Enhanced Leadership Skills
  • Improved Decision-Making
  • Increased Confidence
  • Expanded Skill Set
  • Better Crisis Preparedness
  • Stronger Team Leadership
WHO SHOULD ATTEND
  • This course is ideal for professionals in senior roles such as Chiefs, Directors, Heads, Managers, and Executives involved in Crisis Management, Emergency Response, Health & Safety, Security Management, Risk Management, Operations, Facilities Management, Business Continuity & Recovery, and Asset Management. It is also highly relevant for those overseeing Emergency Response and Crisis Management functions, as well as professionals responsible for Health, Safety, and Environment (HSE) within their organizations.
Meet Your Trainer

Mr. Dieter Moll

Dieter Moll is a seasoned trainer, instructional designer, and supervisor with a passion for creating engaging, media-rich learning environments. He excels at simplifying complex topics through interactive methods like role-plays, simulations, and case studies, particularly in safety and security training. Based in Cape Town, South Africa, Dieter runs Risk Control Specialist, offering international classroom and On-the-Job (OJT) training. His consulting helps both job seekers and employers gain essential knowledge and tools for success.

  • Training & Instructional Design
  • Safety, Security & Risk Management
  • Leadership in Training Operations
  • Adult Learning & Workforce Development
  • Compliance, Policy & ISO Standards
Mr. Dieter Moll

Corporate & Industry Lead Trainer

Based in Cape Town, South Africa, Dieter runs Risk Control Specialist, offering international classroom and On-the-Job (OJT) training. His consulting helps both job seekers and employers gain essential knowledge and tools for success. A strong believer in the Socratic method, Dieter encourages learning through inquiry, promoting deeper understanding and retention. He integrates Adult Learning Theory into every session, using structured, practical, and dynamic approaches to ensure effective learning.

As an instructional designer, he develops interactive courses, manuals, and job aids, supporting real-world application and career development. Dieter has also led training departments, managed operations, and developed high-tech learning facilities, consistently driving performance and teamwork. His expertise spans risk management, policy writing, safety compliance, and crisis response. He’s a certified ISO lead auditor with experience in hospitality, industrial, and security sectors. Dieter’s mission is to deliver transformative, empowering training that inspires confidence and long-term growth. A lifelong learner, he stays at the forefront of training innovation to help individuals and organizations thrive.

agenda

Hands-On, Practical Learning Approach

  • Understanding Strategic Crisis Management
  • Consider the complete range of risks to your organisation
  • CMT and ERT – Roles & Responsibilities
  • Issues management, master this before it becomes a Crisis
  • Who else inside and outside the organisation should be involved
  • Five deadly Leadership behaviours & Six winning strategies
  • Understanding ‘denial-curve’ and ‘group-think’ syndromes
  • Security Management & Asset Protection
  • Case Studies, why some companies fail, and others survive
  • Based on the previous module, self-evaluation questionnaire
  • Developing, improving & implementing Emergency Response Plans
  • Business Continuity Management (BCM) Strategies
  • Case Study and Workshop
  • Incident Command Systems (ICS)
  • On Scene Crisis Management, essential elements for success
  • Emergency Communication Centres, avoiding the ten most common mistakes
  • Reputation Management
  • Press Conference & step by step guidance on how to conduct TV interviews
  • Case Study
  • Exercise: Crisis Communications Strategy
  • Alerting and Warning
  • Evacuation Strategies
  • Major Incident Simulation – Role Playing Workshop
  • Psychological & Welfare concerns in Crisis Management
  • How to improve staff morale and confidence in the process
  • Questionnaire, are your batteries in good condition
  • Corporate Case Study
  • Case Studies x 3 with the same root cause, are we learning
  • Exercises: a program of learning and of validating plans and procedures
  • How to get advantageous results from an exercise
  • Post Incident evaluations, debriefing skills, managing hot & cold de-briefs
  • Critique report writing, executive summaries and key recommendations
  • Closing the loop. Implementing recommendations, continuing the process

Unlock the Full Masterclass Details

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